Customer Satisfaction Survey

To deliver our promise to all of our clients, it is important that we continuously look at our work subjectively. Your opinion is important to us and we want to know where we did well and where we can improve.

For new machinery please respond to questions # 1-3, 7-9; for Service respond to questions # 4-9.


1. I am very satisfied with how the local representative (Territory Sales Manager) handled this project.

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree

2. My machinery meets all my requirements and specifications that allows me to produce a quality end product.

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree

3. My new machinery was delivered within the expected timeline.

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree


SERVICE

4. I am very satisfied with the professionalism my service request was handled.

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree

5. I am very satisfied with the proposed solutions to my problems (parts, service, rebuilds, training, upgrades).

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree

6. I am very satisfied with the speed and efficiency my service request was handled.

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree


7. Overall, I am very satisfied with the way CDS performed on this project.

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree

8. I am very likely to hire CDS for my next project.

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree

9. I am very likely to recommend CDS to another company.

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree

10. Why did you choose CDS for your project? (i.e. features, after sales service, sales representative, warranty, quality)

11. Please tell us, in your own words, any other comments you would like to share with us.

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Company:

Email:

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